Lexmark e460dn & MBP/retina - NOT! 2013

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Lexmark e460dn & MBP/retina - NOT! 2013

Message par  le Jeu 31 Jan - 4:18

2013 2013 2013


Last resort, I spent 1.5 hours on the phone with Applecare, just to have them run me through everything I've already done (twice) and treat me like it was my first time on a Mac. They finally kicked me upstairs to a "senior technician" who said yeah, they know there is a problem with ML OS and many popular printers out there, but there is no timetable to do anything about it as it's not a big priority. I got the distinct impression they just don't really care - a big turnaround from 2-3 years ago.



I've been with Apple for 32 years. I've lost count of how many Macs I've owned. I've never seen Apple this sloppy. The only thing that is keeping me in the fold is seeing how progressively worse the Windows environment gets. Steve Jobs said that the problem with Microsoft is that they excel in mediocrity. With Cook at the helm - they are heading the same way.



Apple is also taking away the dealerships from the small operators who have been their most dedicated & talented problems solvers (happened in my area last year). I used to have the local resources to fix things, now I just have....Applecare....



Sorry for the rant. First let down in buying a Mac - ever...</div>


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Last resort, I spent 1.5 hours on the phone with Applecare, just to have them run me through everything I've already done (twice) and treat me like it was my first time on a Mac. They finally kicked me upstairs to a "senior technician" who said yeah, they know there is a problem with ML OS and many popular printers out there, but there is no timetable to do anything about it as it's not a big priority. I got the distinct impression they just don't really care - a big turnaround from 2-3 years ago.



I've been with Apple for 32 years. I've lost count of how many Macs I've owned. I've never seen Apple this sloppy. The only thing that is keeping me in the fold is seeing how progressively worse the Windows environment gets. Steve Jobs said that the problem with Microsoft is that they excel in mediocrity. With Cook at the helm - they are heading the same way.



Apple is also taking away the dealerships from the small operators who have been their most dedicated & talented problems solvers (happened in my area last year). I used to have the local resources to fix things, now I just have....Applecare....



Sorry for the rant. First let down in buying a Mac - ever...</div>


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